Customer Success Manager - iGaming

The role

Customer Success Managers nurture and grow key customer relationships to maximize the value of payment products. You will support strategically important clients in the iGaming vertical to drive product adoption and revenue growth.

What you will do

• Drive end-user adoption and retention at the checkout of large merchants
• Own a portfolio of key merchants in the iGaming verticals
• Meet strategic and growth goals through cross-sell and upsell initiatives
• Build and leverage relationships at all levels of client organisations
• Provide strategic and consultative thought leadership and data-driven insights
• Collaborate with Sales, Product, and Marketing teams
• Work with the Nordics team to build market and product knowledge
• Bring large enterprise clients live using project management excellence
• Conduct regular meetings with clients virtually and in person

Required qualifications

• Previous experience in Customer Success roles
• Experience driving growth and adoption at the checkout with large clients in the payments and/or iGaming space
• Commitment to delivering client and TrueLayer growth through user adoption
• Skill at building and maintaining positive working relationships at all levels of an organisation
• Experience leading strategic payments conversations, presenting business reviews, and improving share of wallet at the checkout
• Skill in leveraging business knowledge and analytical abilities to assess and reach goals
• Ability to prioritise and coordinate multiple projects across different teams

Nice to have

• Relevant vertical experience (particularly within iGaming)
• Previous work in a technology company, ideally specialising in APIs
• Swedish as a spoken language

Benefits

• Meaningful equity in the company
• Flexible hours and hybrid working
• 24 days holiday as standard with flexible bank holidays
• 12 fully-paid wellbeing days a year and your birthday off
• 2 volunteering days
• 90 day work from abroad policy
• Generous parental leave
• Competitive pension contribution at 4% & 4%
• Private health insurance from the day you start
• Membership of mental wellbeing platform Spill
• A £1000 budget to spend on learning & development each year
• Free lunch from Just Eat 3 days a week when in the office

About the company

TrueLayer is Europe’s fastest-growing Pay by Bank network. They power payments by combining real-time bank payments with financial and identity data for E-commerce, iGaming and Financial Services businesses.