Field Service Engineer

The role

The Field Service Engineer acts as a customer-facing representative to troubleshoot, repair, and commission systems in the field. This role involves managing customer expectations and providing technical support for motion control systems, Linux-based servers, and integrated hardware.

What you will do

• Troubleshoot and service field deployed Trust Automation components and systems
• Perform Linux-based server troubleshooting
• Manage field repair schedules and RMA planning
• Provide formal reporting of findings to Engineering, Manufacturing Engineering and Quality
• Work with customers and engineers to assess equipment needs and determine system requirements
• Collaborate with sales teams to provide sales support
• Prepare and deliver presentations demonstrating product or system technical aspects
• Assist marketing group developing new technical data sheets and manuals
• Attend trade shows, demos, military exercises, and experiment series
• Support customer service team in technical areas for new product sales and RMA transactions

Required qualifications

• Bachelor’s degree in an Engineering or related field, OR Associate’s degree with 5+years of relevant experience
• General sales techniques and customer first mindset
• Strong interpersonal skills
• Ability to read and understand engineering drawings/specifications and wiring diagrams
• Ability to write reports and business correspondence
• Excellent customer service mindset and superb communication skills
• Ability to travel 50% to 75% often on short notice with the possibility over weekends
• Ability to work and travel independently for weeks at a time
• Valid CA driver's license
• Eligible or possess a US Passport
• Ability to obtain and maintain a DoD government security clearance
• Physical agility to lift up to 50 pounds to shoulder height

Before you apply

• Must be eligible for a military security clearance
• Must be able to obtain and maintain a DoD government security clearance
• Will participate in the identity verification process to access secure client or government portals

About the company

Trust Automation is a government contractor with over 35 years of experience in custom motors, linear drives, digital drives, and systems. They design, build and support control and power management systems for defense, semiconductor, industrial automation, and medical applications.