Enterprise Customer Success Manager - Benelux

The role

You will act as a strategic partner and value owner for high-tier, complex accounts in the Benelux market. You will drive product adoption, ensure long-term retention, and translate business challenges into measurable product value.

What you will do

• Lead post-sale alignment and executive onboarding for high-tier accounts.
• Translate technical usage data into ROI narratives.
• Achieve high Gross Renewal Rate (GRR) by maintaining customer health.
• Design bespoke success plans to mitigate churn risks and identify growth opportunities.
• Drive customer satisfaction and advocacy to achieve strong NPS results.
• Serve as the primary executive contact for high-tier accounts.
• Synthesize customer needs into insights for the global product roadmap.
• Identify systemic bottlenecks in the CS workflow and propose improvements.

Required qualifications

• Native-level Dutch/Flemish.
• Strong professional English language skills.
• Strong experience in Customer Success or Account Management in a SaaS or technology environment.
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results.
• Solution-seeking mindset and high agency.
• Strong communication and relationship-building skills.
• Advanced proficiency in data interpretation.
• Collaborative team player.
• Exceptional organisation skills within high-volume settings.

Nice to have

• A good understanding of the digital advertising/search marketing industry

Benefits

• Competitive compensation package + bonus
• 20 holiday days plus 5 extra holiday days after one year of employment
• 2 paid volunteering days a year
• Learning and development opportunities through Trustpilot Academy and Blinkist
• Full access to Headspace
• 24/7 Employee Assistance Plan
• Office with Nintendo switch, popcorn machine, coffee machine, tea and mini ping pong table
• Commuter allowance

About the company

Trustpilot is a profitable, high-growth FTSE-250 company that runs the world's largest open customer review platform. The company aims to be the universal symbol of trust.