Data Science Manager – (Fake Review Detection)

The role

You will lead two teams of Data Scientists and Engineers to detect fake reviews. You will develop, deploy, and maintain innovative technology at scale within the Trust team.

What you will do

• Lead and empower a team of Data Scientists and Engineers focused on fake review detection
• Own the delivery of key initiatives and balance research with engineering practices
• Foster a culture of technical excellence and support team development
• Define, prioritise, and support implementation of deliverables for Trust OKRs
• Facilitate scoping, estimation, and planning of work with cross-functional teams
• Build strong relationships with Trust stakeholders and other teams
• Communicate issues, risks, and dependencies with stakeholders
• Collaborate with Trust Tech leadership to engage, develop and retain talent
• Build a positive and safe working environment

Required qualifications

• Experienced in a complex technical domain
• Experience with delivering scalable systems with multiple connected services
• Experience designing solutions involving ML/AI components
• Experience managing a team of data scientists with a high delivery velocity
• Ability to handle operational responsibility for high-impact production services
• Experienced with cloud services, particularly GCP
• Demonstrated hands-on technical experience and advanced knowledge of ML/AI
• Experience coaching, mentoring, and growing individuals and teams
• Experience building relationships with stakeholders in a collaborative setting

Nice to have

• Prior exposure to fraud detection or online platform integrity
• Experience with graphs and graph-based ML
• High-volume live inference experience
• ML training / deep learning on cloud infrastructure on large datasets
• Training with mixed-quality labels for production use cases
• Optimizing ML models for low false-positive tolerance
• Fine-tuning language models on custom datasets
• Managed cross-functional teams or worked closely with engineering functions

Benefits

• Flexible working options
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days after 1 year anniversary (prorated)
• Two paid volunteering days a year
• Learning and development via Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and Headspace access
• Paid parental leave
• Central office with coffee bar, canteen, and table tennis
• Regular company-wide celebrations, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee
• Employee discounts to restaurants and shops
• Tailored leadership development program

About the company

Trustpilot is a leading online reviews platform and a profitable, high-growth FTSE-250 company. It aims to be a universal symbol of trust by bringing consumers and businesses together through reviews.