Marketing Operations Lead (Insights & Data)

The role

You will serve as an operational link between marketing strategy and technical execution. You will gather and structure marketing insight to support an insight-delivery framework and centralise reporting requirements.

What you will do

• Lead dashboard and insight delivery for regional and central marketing teams.
• Translate complex performance data into actionable insights.
• Support the operationalisation of dashboards and tools across marketing.
• Create documentation, training materials, and quick-reference guides.
• Gather, validate, and organise performance data for Marketing Business Reviews and planning cycles.
• Translate marketing objectives into structured requirements for Data & Analytics and Engineering teams.
• Drive progress of data pipeline requests, dashboard updates, and tracking fixes.
• Support marketing data hygiene by conducting routine checks on end-to-end tracking setups.
• Assist in maintaining reporting components for Campaign Performance and Funnel Velocity.
• Maintain existing reporting structures and develop scalable templates for forecasting.

Required qualifications

• Minimum of 2-4 years of experience within Marketing Analytics, Marketing Operations, or a similar data-focused business enablement role.
• Proven proficiency with modern MarTech/CRM data environments (such as Salesforce, including leads, contacts, campaigns, and funnel concepts).
• Comfortable working with visualisation tools (e.g., Tableau, Looker).
• Pulling/manipulating data via SQL or advanced Google Sheets.
• Highly analytical, with the ability to translate complex data into insights, decisions, and stories.
• Strong communicator, able to clarify technical concepts for non-technical users and document clear business needs for engineers.

Nice to have

• Familiar with marketing attribution concepts or campaign tagging frameworks (UTMs)
• Experience working in an agile or sprint-based team structure

Benefits

• A range of flexible working options
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year
• Rich learning and development opportunities through Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace
• Paid parental leave
• Season ticket loan and a cycle-to-work scheme
• Central office location with pool table, gaming corner, coffee bars and snacks
• Regular opportunities to connect including company-wide celebrations, ERG activities, and team socials

About the company

Trustpilot is a profitable, high-growth FTSE-250 company that runs the world's largest open customer review platform. Headquartered in Copenhagen, it has over 1000 employees and operations in multiple global locations.