Head of Business Partnering (Customer & Commercial)

The role

The Head of Partnering acts as a strategic partner to the Executive Leadership Team to drive functional people strategy. This role connects organizational and workforce priorities with global business strategy and growth targets.

What you will do

• Act as a strategic thought partner to Executive leadership team members
• Lead the translation of business strategy into people priorities
• Coach and advise on organizational decisions, employee engagement, and leadership effectiveness
• Lead workforce planning efforts
• Architect organizational design and structural changes
• Partner with senior leaders to define scalable structures and roles
• Coach Senior Leadership Team members to improve leadership capability
• Shape talent and leadership development strategies
• Identify high potential talent and support succession planning
• Champion change and culture initiatives

Required qualifications

• Proven experience operating as a trusted advisor and executive coach to C-suite/ELT leaders
• Demonstrated expertise in architecting complex organizational designs
• Demonstrated expertise in driving strategic workforce planning
• Demonstrated expertise in leading large-scale change management initiatives
• Track record of leveling up leadership capability, identifying high-potential talent, and architecting succession pipelines
• Skilled in using people analytics, organizational health metrics, and external benchmarking
• Proven success partnering with People Centres of Expertise (CoEs) and ER/Policy teams

Nice to have

• Experience or interest in connecting AI-enabled productivity with human-centric organizational culture
• Prior background partnering specifically within Commercial, Corporate, or Tech/Product/Digital functional environments

Benefits

• Flexible working options
• Competitive compensation package + bonus
• Private Medical Insurance
• Critical Illness Cover
• Restricted Stock Units
• 25 days holiday per year, increasing to 28 days after 2 years
• Two paid volunteering days a year
• Learning and development via Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace
• Paid parental leave

About the company

Trustpilot is a profitable, high-growth FTSE-250 company that runs the world's largest open customer review platform. Headquartered in Copenhagen, it has over 1000 employees and operations in multiple global locations.