Enterprise Account Manager - French Market

The role

You will manage a portfolio of Enterprise accounts across the French market. You will own customer retention, guide renewals, and identify growth opportunities while partnering with Customer Success Managers.

What you will do

• Manage a portfolio of Enterprise accounts across the French market
• Own customer retention and guide successful renewals
• Identify growth opportunities through account mapping
• Partner with Customer Success Managers on commercial strategy, contract growth, and negotiations
• Share market insights and pilot retention and expansion initiatives
• Co-create the France Enterprise strategy
• Deliver measurable ROI by understanding client business goals and metrics

Required qualifications

• Native-level French
• Strong professional English language skills
• Track record managing Enterprise-level customer portfolios
• Experience driving renewals, account retention, and commercial expansion within a SaaS or subscription-based environment
• Ability to navigate evolving environments and take ownership of outcomes
• Ability to co-manage complex customer relationships with CSMs, technical leads, and cross-functional teams
• Ability to lead consultative conversations with senior leadership and key stakeholders

Benefits

• Competitive compensation package + bonus
• 25 days holiday
• Additional 5 days holiday after 12 months of continuous employment
• 2 paid volunteering days a year
• Paid parental leave
• Comprehensive health package
• Pension
• Full access to Headspace
• International workspace in Copenhagen with coffee bar and canteen
• Optional affordable breakfast and lunch

About the company

Trustpilot is a profitable, high-growth FTSE-250 company that runs the world's largest open customer review platform. Headquartered in Copenhagen, it aims to be the universal symbol of trust.