Account Manager, French Mid-Market (Copenhagen)

Copenhagen. Posted a month ago

The role

You will own customer retention and expansion for the French Mid-Market. You will act as a Trusted Advisor to develop long-term relationships and strategic success plans for customers.

What you will do

Take ownership of a customer portfolio for the French market
Analyze market trends and customer behavior within France
Establish strong relationships with customers for satisfaction and renewal
Develop and implement tailored strategies for the French market
Ensure Trustpilot delivers against client objectives and KPIs
Increase renewal rates and reduce churn
Identify and pursue upsell opportunities and new revenue streams
Advocate client needs to internal support, product, engineering, and sales teams
Onboard clients and ensure utilization of paid subscriptions

Required qualifications

Native-level in French
Proficient in English
3+ years of Sales/Account Management/Customer Success experience
Proven track record in SaaS or Tech sales with consistent quota achievement
Experience managing a portfolio of customer accounts with a focus on renewal/retention rate
Proven experience in B2B sales or account management with subscription-based models
Ability to build and maintain strong relationships with multiple stakeholders

Nice to have

preferably in software industries, digital or online marketing

Benefits

Flexible working options
Competitive compensation package + bonus
25 days holiday per year, with an extra 5 days after 1 year anniversary (prorated)
Two paid volunteering days a year
Learning and development via Trustpilot Academy and Blinkist
Comprehensive health package
Pension
Full access to Headspace
Paid parental leave
Central office with coffee bar, canteen, and table tennis
Affordable breakfast and lunch options
Company-wide celebrations, ERG activities, and team socials

About the company

Trustpilot is a profitable, high-growth FTSE-250 company that runs the world's largest open customer review platform. Headquartered in Copenhagen, it aims to be the universal symbol of trust.