Client Outreach Specialist

The role

You will proactively engage prospective clients to guide them through the enrollment process and establish care. You will act as an advisor and advocate to address hesitation and navigate clients through obstacles.

What you will do

• Educate prospective clients on our enrollment process and address any areas of concern preventing booking
• Actively manage outbound communications to guide prospective clients towards establishing care and scheduling their first session
• Persuade unengaged patients to establish care and schedule first appointment
• Identify client needs and provide clear, accessible information to help them navigate the mental health landscape
• Improve health outcomes by driving clinical utilization and care compliance
• Verify insurance eligibility and benefits to ensure a seamless onboarding experience
• Document client activity accurately and in a timely manner within our CRM and patient portal

Required qualifications

• A background in healthcare customer service or complex, fast-paced support environments
• Experience using CRM tools or patient portals to manage workflows and communications
• Strong verbal and written communication skills
• Ability to simplify complex information for clients
• Collaborative mindset and the ability to work effectively in a team environment
• Dependability, adaptability, and a proactive approach to solving problems
• Ability to handle high-volume, dynamic workflows while maintaining empathy and attention to detail

Benefits

• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Before you apply

• Refrain from reaching out to current employees regarding the role, your application, or the interview process
• All applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time

About the company

Two Chairs is building a new kind of mental health system. They aim to raise the bar for the entire industry through clinician experiences, client outcomes, and innovation.