Customer Success Manager

The role

This person will support the implementation of Zero Trust data encryption products for Federal and National Security customers. They will work alongside customer engineers to ensure software and hardware deployment and drive user adoption and subscription renewals.

What you will do

• Guide successful product integration within federal environments, working closely with customer engineers.
• Maintain a proactive on-site presence to ensure user satisfaction and identify new programs.
• Organize, track, and manage customer subscription renewals.
• Coordinate with corporate and defense-tech partners to ensure product integration.
• Explain cryptographic, Zero Trust, and architectural concepts to technical and non-technical leadership.
• Gather requirements and feature requests to collaborate with Engineering and Product teams.

Required qualifications

• Knowledge of encryption techniques, and secure network protocols.
• Deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.
• Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
• Experience managing a range of customer types and needs.
• Experience building, managing, and operating within budgets.
• Ability to work independently.
• Active TS/SCI w Polygraph

Nice to have

• Prior experience in a customer success role supporting federal or defense customers through software or hardware products.
• Business development experience, including hands-on experience managing government contract vehicles (e.g., AWS ICMP or IDIQs with GSA).
• Experience with government cloud platforms (e.g., AWS GovCloud, Azure Government).

Benefits

• medical, dental, and vision insurance
• life and disability insurance
• retirement benefits
• paid leave
• tuition assistance
• professional development

About the company

Two Six Technologies builds, deploys, and implements innovative products that solve complex challenges. They support customers in building a safer global future through collaboration and trust.