Senior Trust and Safety Operations Analyst

The role

This role supports Twitch communities by keeping them safe from online harms. You will assess user reports of policy violations and review sensitive content to mitigate risk.

What you will do

• Assess and take appropriate action on user reports of Twitch policy violations
• Prioritize swift action on sensitive community issues including child safety, terrorism and violent extremism, and off service behaviors
• Review and assess sensitive content including graphic, violent, or disturbing imagery and video
• Review and respond to internal and external escalations
• Maintain expert understanding of Twitch policies, site features, and internal documentation
• Contribute insight and skills to the Trust and Safety team
• Identify areas for improvement using a data-driven approach
• Leverage AI tooling and programmes such as SQL to build efficiencies
• Lead projects to improve operating models and conduct investigations

Required qualifications

• 4+ years experience in Trust & Safety, Risk Operations, Investigations, Fraud Prevention, Content Moderation, Escalations and Crisis Management, or a related field
• Experience investigating complex user, content, or platform safety issues and making risk-based decisions in ambiguous situations
• Ability to engage with sensitive or graphic content in a professional capacity
• Familiarity with SQL, data analysis tools, or AI-assisted workflows
• Ability to analyze large datasets, identify patterns, and translate findings into actionable recommendations
• Curiosity and willingness to learn new tools and technologies
• Experience working with cross functional partners, including Policy, Legal, and Engineering teams

Nice to have

• Familiarity with Twitch as a creator
• Previous employment at a games industry or live streaming platform company

Benefits

• Corporate Health Insurance & Life Insurance or Private Medical Insurance
• Dental, Vision & Life Insurance
• Superannuation or Pension Plan
• Maternity & Parental Leave
• Paid Time Off & Holidays
• Commuter Benefits (only for the on-site employees)
• Amazon Employee Discount

About the company

Twitch is the world’s biggest live streaming service with global communities built around gaming, entertainment, music, sports, cooking, and more.