Principal Presales Engineer, Product Specialist

The role

You will partner with sales, solutions engineering, and enterprise strategists to consult on complex multi-product opportunities. You will scope, design, and validate solution architectures and influence product strategy by sharing technology patterns from clients.

What you will do

• Develop expertise of the Twilio platform, use cases and buyer personas in Voice + AI
• Scope, design, and build multi-product solution architecture and presentations
• Support core sales and solutions engineering team members on value-selling strategies
• Design and validate scalable, secure, multi-product messaging architectures
• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation
• Document recent patterns and technology shifts to influence Product and R&D strategy

Required qualifications

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures
• Experience leading pre-sales or solution architecture engagements in Portuguese and English
• Strong background in API-based, event-driven systems using REST APIs and webhooks
• Working knowledge of at least one backend language such as Node.js or Python
• Prior software development or equivalent experience
• Demonstrated expertise in messaging platforms, throughput management, retry strategies, and deliverability optimization
• Ability to communicate complex technical concepts to technical and executive audiences
• Strong collaboration and influencing skills across sales, engineering, and product stakeholders

Nice to have

• Experience working in an overlay or specialist pre-sales capacity
• Experience collaborating with Product on roadmap or positioning
• Prior exposure to Twilio products or other CPaaS platforms
• Business-level proficiency in Spanish

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program

About the company

Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is a remote-first organization with a culture of connection and global inclusion.