Principal Product Manager, AI Experiences

The role

The Principal Product Manager, AI Experiences will define how members and care teams interact with the Digital Twin intelligence. You will own the evolution of Ask Your Twin, the Ask Your Agent copilot for clinicians, and AI interaction behaviors across the product.

What you will do

• Define product vision, strategy, roadmap, and outcomes for Ask Your Twin
• Evolve Ask Your Twin from a chat destination into an intelligent experience throughout Twin
• Define how care-team members use AI to understand member data and take action
• Design experiences that reduce cognitive and operational burden for the care team
• Define how conversation, UI, content, insights, and actions work together as one experience
• Create reusable interaction patterns for consistent AI-native experiences
• Establish interaction and conversation patterns for AI behavior
• Measure guidance quality, conversation effectiveness, and clinical outcomes
• Move rapidly from insight to prototype to experiment to production
• Partner with Design, AI Engineering, Clinical, Data, and Product teams

Required qualifications

• 8+ years of Product Management experience
• Significant ownership of consumer- or user-facing products
• Significant recent experience building and shipping AI-native or agentic products used directly by end users
• Demonstrated ownership of an AI agent that was central to the user's experience or workflow
• Experience defining and measuring the quality of AI interactions using AI evaluation techniques and product/outcome metrics
• Strong understanding of LLM and agent capabilities, limitations, and failure modes
• Strong experimentation and analytical skills, including KPI definition and evaluation design
• Ability to operate from product vision and strategy through detailed interaction decisions and rapid experimentation
• Builder mindset

Nice to have

• Healthcare experience is valuable

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.