Staff Product Designer

The role

You will lead member-facing programs by architecting end-to-end service journeys and enrollment flows. You will design holistic omnichannel experiences that connect digital interfaces with physical hardware and logistics.

What you will do

• Identify and construct distinct user personas based on research insights
• Map tailored end-to-end enrollment flows
• Design interconnected physical and digital touchpoints
• Produce websites, landing pages, and enrollment assets
• Collaborate with marketing, hardware/logistics, and clinical operations
• Drive a user-first mindset across product, engineering, and client-facing teams
• Other duties as assigned

Required qualifications

• 8+ years of UX/product design experience
• Portfolio showcasing high-end visual polish and complex journey mapping
• Experience conducting user research and defining personas
• Experience designing complex consumer enrollment flows, digital healthcare journeys, or premium e-commerce/unboxing experiences
• Expertise in responsive web and native mobile design patterns
• Strong verbal, written, and visual communication skills
• Bachelor’s degree in design, service design, HCI, or a related field
• Authorized to work for any employer in the U.S.

Nice to have

• Experience designing for hardware-software integrations or complex logistical workflows

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account options
• Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases using AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.