Principal Product Manager, Member Experience

The role

You will own the strategy, roadmap, and execution for AI-powered member experiences. This includes onboarding, personalized daily guidance, and Digital Twin interactions across app, chat, and voice surfaces.

What you will do

• Own the strategy, roadmap, and execution for Twin's member experience.
• Deliver AI-powered experiences across app, chat, voice, and proactive surfaces.
• Define the future of the Digital Twin experience.
• Develop a deep understanding of member needs through user research, behavioral data, and experimentation.
• Translate complex behavioral, clinical, and technical problems into intuitive product experiences and clear product requirements.
• Balance rapid experimentation with long-term platform investments.
• Define and track success metrics and measure product impact.
• Drive alignment across executive leadership and cross-functional teams.
• Other duties as assigned.

Required qualifications

• 8+ years of product management experience.
• Ownership of consumer-facing mobile and web products with measurable business impact.
• Proven track record of defining product vision, setting strategy, and delivering products from concept to measurable outcomes.
• Deep understanding of user-centered design, behavior change, engagement, and habit formation.
• Ability to translate ambiguity into product strategy and prioritize high-impact opportunities.
• Ability to define meaningful success metrics and leverage experimentation and analytics.
• Demonstrated ability to lead cross-functional teams and deliver complex products from vision through launch.
• Exceptional written and verbal communication skills.
• Ability to influence senior leadership and align cross-functional teams.

Nice to have

• Experience building AI-powered consumer experiences, ideally leveraging LLMs, conversational AI, or personalization.

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time.

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.