Client Growth & Success, Principal Manager– Enterprise Accounts (Direct)

The role

The Principal Manager, Client Growth & Success builds strategic partnerships with complex healthcare organizations. This person will drive program adoption, manage client renewals, and serve as a strategic advisor to executive and clinical stakeholders.

What you will do

• Build and maintain strategic relationships with executive, clinical, and operational stakeholders.
• Navigate complex integrated healthcare organizations and align stakeholder priorities.
• Develop expertise in Twin Health programs, clinical operations, and growth marketing.
• Provide data-driven recommendations to improve program adoption and client satisfaction.
• Prepare and deliver executive business reviews and ROI analyses.
• Monitor client health and develop mitigation strategies for risks.
• Drive momentum and decision-making with clients.
• Influence adoption across multidisciplinary stakeholder groups.
• Turn high-performing clients into brand advocates.
• Develop and execute strategies to maximize program adoption and member participation.

Required qualifications

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.
• Proven track record of building strategic client partnerships that drive adoption, retention, and revenue growth.
• Experience managing highly matrixed enterprise organizations with multiple stakeholders.
• Strong understanding of healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Ability to influence without direct authority and lead cross-functional initiatives.
• Highly organized with attention to detail, accountability, and follow-through.
• Ability to navigate ambiguity in a fast-paced environment.
• Collaborative mindset.
• Willingness and ability to travel as needed.

Nice to have

• Experience supporting integrated delivery networks (IDNs), health systems, integrated payer-provider organizations (pay-viders), value-based care organizations, or other complex healthcare enterprises
• Experience navigating client relationships within unionized or collective-bargaining environments
• Experience scaling clinical or provider training programs during periods of growth or expansion

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time.

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.