Health Coach

The role

Health Coaches provide guidance, support, and education to members seeking to prevent and reverse chronic metabolic diseases. This role uses a data- and AI-driven coaching model to interpret member insights and deliver time-boxed video sessions.

What you will do

• Onboard, activate, and manage members
• Conduct 15-minute and 30-minute virtual coaching sessions via video or phone
• Motivate and coach members to achieve health goals designated by the Twin app
• Provide general education on healthy eating principles and lifestyle strategies
• Use AI-powered tools for member support and daily rounding
• Complete progress notes and chats within 24 business hours
• Provide feedback on member metrics including weight, glucose, sleep, and movement
• Adhere to Standard Operating Procedures for member management and escalation
• Collaborate with providers, nurses, and operations teams
• Maintain a high-volume, uncapped caseload

Required qualifications

• At least 2 years of experience in a metabolic health coaching role or dietitian setting
• Comfort blending motivational interviewing and behavior-change coaching with metrics-driven, AI-informed direction
• Proficient in navigating complex technology including remote member apps, AI systems, and internal dashboards
• Demonstrated experience managing a high-volume, uncapped caseload, or clear ability and willingness to do so
• Comfortable operating within a fixed schedule, standardized SOPs, and a structured coaching model
• Open mindset; flexible and adaptable to frequent process, tool, and schedule changes
• Maintain a HIPAA-compliant remote work environment
• Reliable internet connectivity sufficient to conduct uninterrupted video-based member visits

Nice to have

• Experience and comfort supporting cardiometabolic conditions (T2D, pre-diabetes, obesity)
• Experience thriving in a high-growth, quickly changing environment (startup experience)
• Prior experience maintaining a high-volume, uncapped caseload
• Experience and enthusiasm for delivering back-to-back coaching via video calls
• Prior experience in a W-2, employee-model coaching or clinical role
• Strong computer skills (Google Workspace, Slack, EHR)

Benefits

• Competitive compensation package
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases using AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.