Senior Platform Engineer, Marketing & Communication

The role

This person will strengthen shared marketing and communication platforms to support acquisition, enrollment, and customer engagement. They will manage Braze and Hightouch to improve campaign launches, customer data activation, and communication workflows.

What you will do

• Own configuration, support, and improvement of Braze, Hightouch, and related MarTech platforms.
• Collaborate with Marketing, Enrollment, Acquisition, Product, and Data teams.
• Manage shared intake, prioritization, and delivery timelines.
• Standardize reusable Braze Canvas architecture, templates, and build processes.
• Maintain integrations across Braze, Hightouch, Snowflake, Salesforce, and mail vendors.
• Implement platform personalization capabilities including Liquid templates and behavioral triggers.
• Monitor reliability, data integrity, deployment time, and request turnaround.
• Troubleshoot platform and delivery issues with vendors.
• Develop and support landing pages, APIs, webhooks, and automation.
• Implement and govern website tracking via Google Tag Manager.

Required qualifications

• Bachelor’s degree in Computer Science, Engineering, or related STEM field
• 3+ years of relevant experience in MarTech engineering, marketing technology operations, or platform integrations
• Experience building and operating multi-step customer journeys in a journey orchestration platform
• Proficiency in SQL and understanding of customer data models, data quality, and synchronization
• Working programming skills in Python/Java, JavaScript/TypeScript, or a comparable language
• Experience troubleshooting REST APIs, webhooks, and authentication

Nice to have

• Full-stack development experience with HTML, CSS, JavaScript, backend services, and APIs
• Experience with Salesforce, Snowflake, mail vendor integrations, or communication technologies such as Twilio, Zoom APIs, Firebase Cloud Messaging, AWS SNS, and email delivery infrastructure
• Hands-on experience implementing and maintaining website tracking through a tag management system
• Experience with Git, automated testing, CI/CD, cloud deployments, and platform monitoring or analytics dashboards
• Experience with email deliverability, consent management, or healthcare technology and sensitive customer information
• Prior experience working on AI-native products or internal developer platforms
• Experience working in fast-paced, high-growth startup environments

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.