Renewal Sales Executive

The role

This person will drive membership renewals and reactivate discharged members through consultative conversations. They will work with coaches, doctors, and support teams to address member concerns and facilitate continued treatment.

What you will do

• Manage renewal conversations starting 10 days before the invoice date
• Follow up on pending payments to prevent discharge
• Review members health progress and enrollment goals before conversations
• Address member concerns regarding finances, travel, or health outcomes
• Offer approved retention options like discounts or term extensions
• Contact discharged members to coordinate their return to care
• Work with coaches, doctors, and payment teams to resolve concerns
• Maintain accurate same-day records of calls and member decisions
• Update trackers and share churn and discharge trends with the team

Required qualifications

• Graduate in any discipline
• 3–5 years of experience in sales, renewals, retention, collections, or a similar customer-facing role involving calls and chat
• Proven track record of achieving monthly targets
• Experience with subscription-based or long-term services
• Strong consultative selling, active listening, objection-handling, follow-up, and customer relationship management skills
• Ability to explain member progress accurately
• Ability to maintain detailed records
• Ability to work within clinical boundaries without overpromising health outcomes

Nice to have

• Experience in healthcare or health insurance
• Winning back lapsed customers
• Exposure to nutrition, diabetes care, or life sciences

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases using AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.