Client Growth & Success Manager

The role

The Client Growth & Success Manager will own a portfolio of mid-sized employer clients to drive engagement, satisfaction, and retention. This person will manage renewal and expansion quotas while collaborating across internal teams to support client goals.

What you will do

• Own and manage a high-volume portfolio of mid-sized employer clients
• Build trusted relationships with client and consultant stakeholders
• Provide data-driven recommendations to increase engagement and satisfaction
• Prepare and deliver client reporting including ROI analysis and business reviews
• Monitor client health and mitigate risks to retention
• Turn high-performing clients into advocates through success stories and testimonials
• Lead strategies to maximize program adoption and member engagement
• Manage the full renewal lifecycle and achieve renewal quotas
• Identify, pursue, and close expansion and upsell opportunities
• Maintain accurate pipeline and forecast data in Salesforce

Required qualifications

• 3+ years of experience in client success, account management, or a similar customer-facing role within a SaaS, health, or services-driven organization
• Proven track record of driving client growth, engagement, and retention
• Proven track record of meeting or exceeding renewal and/or upsell quotas
• Exceptional communication and relationship-building skills
• Strong analytical and data storytelling skills
• Experience using data to guide prioritization
• Ability to manage a diverse client portfolio
• Experience managing a high volume of accounts
• Ability to build and use repeatable playbooks, templates, and one-to-many motions
• Working knowledge of CRM tools
• Comfort using data tools and AI
• Ability to travel as needed

Nice to have

• Salesforce preferred

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa at this time

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases using AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.