Client Growth & Success Principal Manager- Health Plans

The role

The Principal Manager, Client Growth & Success builds strategic partnerships with large enterprise organizations. This person manages client relationships, drives program adoption, and oversees the renewal lifecycle to ensure long-term success.

What you will do

• Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders.
• Navigate large, complex enterprise organizations and align stakeholder priorities.
• Provide data-driven recommendations to improve program adoption and clinical outcomes.
• Prepare and deliver executive business reviews and ROI analyses.
• Monitor client health and develop mitigation strategies for risks.
• Drive momentum and decision-making with clients on long decision cycles.
• Develop and execute strategies to maximize program adoption and member participation.
• Manage the full client renewal lifecycle and identify expansion opportunities.
• Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development.
• Partner with Member Marketing to develop promotional strategies and engagement toolkits.

Required qualifications

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare.
• Proven track record of building strategic client partnerships that drive adoption, retention, and revenue growth.
• Experience managing highly matrixed enterprise organizations with multiple stakeholders.
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Ability to influence without direct authority and lead cross-functional initiatives.
• Highly organized with attention to detail, accountability, and follow-through.
• Ability to navigate ambiguity in a fast-paced environment.
• Collaborative mindset.
• Willingness and ability to travel as needed.
• Authorized to work for any employer in the U.S.

Nice to have

• Experience supporting large, complex enterprise organizations
• Experience scaling programs across large, geographically distributed populations during periods of growth or expansion

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or take over sponsorship of an employment Visa

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases using AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.