Client Growth & Success, Senior Manager- Enterprise Accounts (Direct)

The role

The Senior Manager, Client Growth & Success manages a portfolio of mid-sized enterprise clients. This person builds strategic partnerships, drives program adoption, and manages the full client renewal lifecycle.

What you will do

• Manage a portfolio of mid-sized enterprise clients.
• Build and maintain strategic relationships with executive, HR, benefits, clinical, and operational stakeholders.
• Provide data-driven recommendations to improve program adoption and clinical outcomes.
• Prepare and deliver executive business reviews and ROI analyses.
• Monitor client health and develop mitigation strategies for risks.
• Develop and execute strategies to maximize program adoption and member participation.
• Own and manage the full client renewal lifecycle.
• Identify and secure expansion and upsell opportunities.
• Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development.
• Coach and mentor Client Growth & Success Managers.

Required qualifications

• 6+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare or health benefits.
• Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value.
• Experience working within matrixed organizations with multiple executive, clinical, operational, and technical stakeholders.
• Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles.
• Exceptional relationship-building, communication, presentation, and executive influencing skills.
• Strong analytical, strategic thinking, and problem-solving abilities.
• Demonstrated ability to influence without direct authority and lead cross-functional initiatives.
• Highly organized with exceptional attention to detail, accountability, and follow-through.
• Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment.
• Collaborative mindset and passion for delivering measurable client outcomes.
• Willingness and ability to travel as needed.
• Authorized to work for any employer in the U.S.

Nice to have

• Experience supporting mid-sized to large enterprise organizations with multiple stakeholder groups
• Experience coaching or mentoring colleagues

Benefits

• Competitive compensation package
• Remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents
• 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you
• 80% coverage for your family
• Health Savings Account and Flexible Spending Account options
• 401k retirement savings plan

Before you apply

• Applicants must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Compelling presentation and storytelling skills will be assessed during the recruiting process.

About the company

Twin Health empowers people to improve and prevent chronic metabolic diseases with AI Digital Twin technology. The company is scaling rapidly across the U.S. and globally.