Customer Success Specialist

The role

You will provide strategic support to customers through onboarding, training, and assistance. You will also assist the sales team with administrative tasks, relationship building, and reporting.

What you will do

• Assist the sales team with administrative tasks such as data entry, document management, and record organization.
• Collaborate with the sales team to provide white-glove service.
• Respond promptly and professionally to customer and internal team inquiries.
• Create accurate and tailored quotations for prospects.
• Foster strong, positive relationships with clients.
• Serve as a primary point of contact for clients.
• Monitor customer health and assist with onboarding.
• Create, implement, and maintain reports and dashboards.
• Stay informed about the status of key and strategic account orders in the production pipeline.
• Collaborate with cross-functional teams such as Global Logistics, Commercial Operations, and Global Support.

Required qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with office software (e.g., Microsoft Office Suite).
• Self-motivated with the ability to work both independently and as part of a team.
• A proactive and resourceful approach to problem-solving.
• 3-6 years of experience in sales, account management, customer success, or client relations.

Nice to have

• Familiarity with CRM software
• Bachelor's degree in a relevant field (e.g., Science)

Benefits

• Competitive salary
• Performance-based incentives
• Opportunities for career growth and development
• Collaborative and supportive work environment
• On-the-job training and ongoing learning opportunities

About the company

twistbioscience is a growing team.