Sr Director, Commercial Operations

The role

You will lead, scale, and optimize key operating disciplines across the global commercial organization. This role involves leading cross-functional process improvements and overseeing sales and project management operations.

What you will do

• Manage Commercial Operations team consisting of Customer Master Data Specialist, Process Improvement, Sales Operation, Business Management, and Project Management Teams.
• Lead cross-functional process improvements projects and implement new processes.
• Create a center of excellence for Commercial Reporting.
• Develop and implement strategic plans to improve performance in all aspects of Commercial Operations.
• Partner with Sales and Marketing to evaluate new technology.
• Structure, develop, and implement scalable process and procedures.
• Participate in hiring, training, and ongoing coaching of leadership staff.
• Conduct sales performance reviews on a regular schedule.
• Partner with HR in all employee relation activities.
• Determine staffing needs and recruit and hire staff.

Required qualifications

• Degree in Biology, Biochemistry, or a related field
• 10+ years of progressive commercial and technical experience in the life sciences/biotech space
• 5+ years in managerial and supervisory roles leading cross-functional teams
• Demonstrated expertise in sales planning, forecasting, pipeline management, CRM systems (Salesforce), commercial analytics, and process improvement within a fast-paced B2B environment

Benefits

• Bonus
• Equity
• Generous benefits package

About the company

Twist Bioscience is a leading synthetic biology and genomics company that has developed a disruptive DNA synthesis platform to industrialize the engineering of biology. The company uses a proprietary technology to manufacture synthetic DNA by writing DNA on a silicon chip.