Lead Strategic Customer Success Partner

The role

The Lead Strategic Customer Success Partner drives performance, retention, and growth for large enterprise customer accounts within the Transportation Management business. You will serve as a strategic advisor to help customers optimize supply chain performance and operational efficiency.

What you will do

• Own and manage relationships with enterprise customers
• Develop and execute account strategies to drive retention and growth
• Lead customer business reviews (QBRs/MBRs) and executive presentations
• Identify opportunities for cost savings, efficiency improvements, and account expansion
• Analyze performance data and translate insights into actionable recommendations
• Partner with Operations, Analytics, and Commercial teams to deliver customer outcomes
• Manage escalations and resolve complex customer issues
• Support contract renewals and commercial discussions as needed
• Build strong relationships with customer stakeholders at multiple levels
• Ensure alignment between customer goals and Uber Freight capabilities

Required qualifications

• High School Diploma or GED equivalent
• 5+ years of experience in Customer Success, Account Management, Sales, Supply Chain, Logistics, Transportation, or a related field
• Experience managing customer relationships in a client-facing role
• Experience leading meetings with customers and presenting business insights or performance data
• Strong communication and relationship-building skills
• Experience working cross-functionally to deliver complex initiatives
• Ability to analyze data and use insights to support decision-making
• Experience managing escalations or resolving customer issues

Nice to have

• Bachelor’s degree in Business, Supply Chain, Logistics, or related field
• 8+ years of experience in Transportation, Logistics, Supply Chain, or 3PL environments
• Experience managing enterprise or strategic customer accounts
• Experience leading QBRs/MBRs and executive-level presentations independently
• Experience supporting contract renewals or account growth discussions
• Experience with Tableau, Power BI, or similar reporting tools
• Strong understanding of supply chain or transportation operations
• Experience influencing stakeholders without direct authority

Benefits

• Company sponsored health plan
• Dental and vision benefits
• 401k match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance

About the company

Uber Freight helps companies move goods more reliably and efficiently using technology and real-time data. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.