Collections Specialist II (Intermodal Transportation)

The role

This individual contributor role involves managing medium to complex customer account assignments. The person will run daily queries, create account balance spreadsheets, and act as a liaison between customers and internal departments to resolve billing issues.

What you will do

• Manage medium to complex customer account assignments
• Run and format daily queries using company specific software to show productivity on customer aging reports
• Create and provide account balance spreadsheet with specialized reporting parameters
• Liaison between assigned customers and internal departments to resolve billing issues and process conflicts
• Discuss invoice discrepancies/errors with billing and operations departments to form corrective action plans
• Ensure all work performed on customer accounts are notated daily and updated in financial system
• Be a resource to Collections Specialists questions with processes, archived information locations, and applications

Required qualifications

• High school diploma or GED equivalent
• At least 1 year Business to Business collections experience

Nice to have

• Experience with Google Workspace
• Intermodal or Transportation experience
• Organized, critical thinker and problem solver
• Polite, professional, assertive and persistent
• Not afraid to escalate open issues

Benefits

• company sponsored health plan
• dental and vision benefits
• 401k match
• financial and mental wellness benefits
• parental leave
• short- and long-term disability coverage
• life insurance

Before you apply

• No immigration sponsorship or transfer available for this role

About the company

Uber Freight helps companies move goods more reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.