Customer Support Specialist II- After Hours

The role

This person will support daily transportation operations through shipment execution, tracking, and documentation management. They will provide communication to customers, carriers, and internal stakeholders while monitoring shipment performance.

What you will do

• Monitor shipments and perform daily track-and-trace activities.
• Maintain accurate load status and shipment milestones within the TMS.
• Perform planning activities and ensure orders are scheduled within timelines.
• Review and resolve system exceptions, error corrections, and operational discrepancies.
• Coordinate with carriers to obtain shipment updates, documentation, and proof of delivery.
• Monitor customs status and cross-border shipment activities.
• Manage invoice follow-up and document collection processes.
• Participate in operational review meetings, customer calls, and performance discussions.
• Analyze shipment trends and identify operational risks.
• Escalate service failures, capacity concerns, and operational issues to leadership.

Required qualifications

• Bachelor's Degree.
• Minimum 1 year of professional experience in operations, customer service, transportation, supply chain, logistics, or related fields.
• Advanced written and conversational English, with strong verbal and written communication skills.
• Intermediate Microsoft Excel skills.
• Knowledge of customer service principles, stakeholder management, and previous experience managing customer requests or operational processes.
• Ability to work effectively in a fast-paced environment, manage multiple priorities simultaneously, and demonstrate a strong sense of urgency.

Nice to have

• Previous experience managing customer requests, operational processes, or stakeholder communications.
• Working knowledge of Transportation Management Systems (TMS).
• Understanding of transportation and logistics operations, including shipment lifecycle management.
• Knowledge of cross-border transportation processes between Mexico and the United States.
• Understanding of carrier management, shipment visibility, and transportation performance metrics.
• Strong analytical, problem-solving, and organizational skills, with the ability to interpret operational data and performance metrics.

About the company

Uber Freight helps companies move goods more reliably and efficiently using technology and real-time data. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.