Strategic Account Manager, LTL

The role

The Strategic Account Manager owns the health, retention, and strategic growth of assigned accounts. This person acts as the primary authority on Less-Than-Truckload strategy and network optimization.

What you will do

• Drive overarching LTL strategy across procurement and operations
• Perform deep-dive program analyses to identify cost, service, and efficiency insights
• Identify process gaps and champion LTL best practices
• Review margins, monitor DTO queues, and analyze accessorial trends
• Monitor systemic operational issues to resolve root-cause delays
• Direct tech escalations and oversee EDI/API integrations and UAT testing
• Ensure program value propositions are communicated and delivered
• Build presentation materials and lead Monthly and Quarterly Business Reviews
• Strengthen executive-level relationships and engage new stakeholders

Required qualifications

• Minimum 5-7+ years of experience driving LTL account strategy, mode conversions, and lane optimization
• Prior experience working with enterprise accounts or accounts with Freight Spend of 20M +

Nice to have

• Prior experience analyzing operational and financial data to uncover cost savings and efficiency gains
• Has managed account margins, tracking accessorials, and resolving systemic operational issues
• Overseeing EDI/API integrations, UAT testing, and system escalations
• Prior experience working directly for an LTL Carrier or related company
• Proficient with MS Excel, Power BI, and Salesforce

Benefits

• Company sponsored health plan
• Dental and vision benefits
• 401k match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance
• Performance or sales incentive bonus program
• Uber Freight equity awards

About the company

Uber Freight helps companies move goods more reliably and efficiently using technology and real-time data. The company works with 1 in 3 Fortune 500 shippers across North America.