Director of Intermodal

The role

The Director of Operations within the Intermodal division drives strategic vision, execution, and workflow for multiple operational teams. You will oversee customer accounts to balance service, performance, and operational efficiency.

What you will do

• Review, analyze, and own matters related to delivering cost savings to customers and Uber Freight.
• Oversee operational strategy and ensure execution.
• Retain ownership of customer service goals and conduct business reviews.
• Apply customer contracts to maximize ROI.
• Participate in new account reviews and prepare for customer-facing meetings.
• Partner with stakeholders to standardize onboarding processes.
• Identify operational bottlenecks and implement continuous improvement solutions.
• Support determining eligibility for additional non-committed freight awards.
• Lead efforts to hire, develop, retain, and engage a productive team.
• Collaborate with commercial and client engagement stakeholders to grow business.

Required qualifications

• 8–10+ years of dedicated experience in the intermodal transportation sector, with a strong focus on rail freight and logistics operations.
• 5+ years of proven managerial experience leading, mentoring, and developing high-performing teams.
• Strong track record in customer-facing roles.
• Expertise in establishing, monitoring, and optimizing Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs).
• Demonstrated experience leading and executing strategic initiatives.
• Demonstrated experience leading a team through system migrations and efficiency driving technology enhancements.

Nice to have

• Bachelor’s degree in Transportation, Logistics, Supply Chain Management, or a related field.
• 5+ years of people leadership experience, specifically managing people leaders.
• 10+ years of experience in transportation and logistics operations.
• Experience managing complex customer accounts within a 3PL and 4PL environment.
• Advanced working knowledge of Tableau or similar data visualization platforms.
• Deep understanding of P&L statements, operational metrics, and financial performance management.
• Proven track record of leading cross-functional operational improvement initiatives.

Benefits

• Company sponsored health plan
• Dental and vision benefits
• 401k match
• Financial and mental wellness benefits
• Parental leave
• Short- and long-term disability coverage
• Life insurance

About the company

Uber Freight helps companies move goods more reliably and efficiently using technology, people, and transportation capacity. The company works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.