On-Call Maintenance Specialist, School of Cloud - Contract Role (India)

Remote. Posted a month ago

The role

This person will maintain and update cloud course content. They will analyze performance metrics, fix bugs, and enhance course materials to ensure they remain current and industry-aligned.

What you will do

Analyze course performance metrics to identify content requiring updates
Review student feedback at scale to prioritize actionable improvements
Address student-reported issues by updating or enhancing existing course materials
Update classroom instructions to reflect latest cloud service features and UI changes
Update Python/NodeJS code and outdated dependencies in exercises and project starter code
Update course content including text, screenshots, instructions, tutorials, exercises, and projects
Install updated Python packages in existing workspaces
Update exercises and project starter code to support newer programming environments
Test Cloud Labs and verify cloud services are enabled
Troubleshoot student access issues and permission-related problems in federated cloud accounts

Required qualifications

Strong understanding of popular services in two of the following clouds: AWS, Azure, or GCP
Familiar with services like compute, database, networking, storage, backup, container, and Kubernetes
Familiar with any one CICD tool
Familiarity with containerization technologies (Docker)
At least 2 years of software development experience
Experience working with version control systems (Git/GitHub)
Ability to debug and update Python-based exercises and projects
Strong troubleshooting skills to resolve student-reported issues efficiently
Excellent written communication skills for documenting changes and providing clear instructions
Ability to write technical documentation

Nice to have

Javascript (any framework) or Python experience
CircleCI or Github Actions
Architect-level certification

About the company

Udacity is an Accenture company that offers an online learning platform for technical training in fields such as Artificial Intelligence, Machine Learning, and Cloud Computing.