Field Service Engineer II, UAE

The role

The Field Service Engineer II provides on-site services including repair, installation, and operation of company instrumentation. This role involves managing lab inventories, analyzing technical issues, and maintaining customer relationships.

What you will do

• Provide on-site services to one primary account and other customer sites
• Repair and install company instrumentation
• Operate instruments when needed
• Manage lab inventories
• Review technical reports and documents from customers
• Analyze issues with technical staff to find root cause
• Communicate next steps and timelines to customers
• Maintain records of tool configurations
• Manage customer interface with research and development groups
• Summarize and communicate issues to development engineers for triage

Required qualifications

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics
• Talented at building prototypes from preliminary drawings and schematics
• Ability to work independently and in a group
• Good people skills
• Meticulous, detail oriented and excellent organizational skills
• Excellent verbal and written English communication skills
• Motivated and willing to work in a fast-paced environment
• Must be eligible and willing to travel in UAE and internationally, including to the USA
• Holding a valid driver license is required

Nice to have

• Preferred in biotech or capital equipment industry

About the company

Ultima Genomics is a rapidly growing life sciences technology company developing genomics technologies. The company aims to drive the scale of genomic information to enable advances in biology and human health.