Field Service Engineer II, Arizona

The role

The Field Service Engineer II provides on-site service to customers in the Phoenix, Arizona area. This includes repairing and installing company instrumentation, managing lab inventories, and analyzing technical issues.

What you will do

• Provide on-site service to customers including repair and installation of company instrumentation
• Operate instruments when needed and manage lab inventories
• Review technical reports and documents from customers
• Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other duties as assigned

Required qualifications

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Good people skills
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented
• Excellent organizational and verbal and written communication skills
• Motivated and willing to work in a fast-paced environment
• Ability to travel domestically and internationally, up to 20% of the time
• Valid US driver’s license

Nice to have

• Preferred in biotech or capital equipment industry

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending & health savings account
• paid holidays
• paid time off
• employee assistance program
• other company benefits

About the company

Ultima Genomics is a rapidly growing life sciences technology company developing genomics technologies. The company has raised over $700 million from global investors and partners.