Alumni Services Advisor I

The role

The Alumni Services Advisor I manages graduate-facing aspects of alumni services. This person will guide graduates toward healthcare careers through coaching, interview preparation, and professional development.

What you will do

• Influence, empower, and guide graduates toward successful healthcare careers through phone, video calls, and email.
• Partner with graduates to provide guidance on interview techniques, workplace expectations, and resume best practices.
• Provide post placement support.
• Maintain accurate documentation and meet department metrics.
• Complete administrative tasks and data entry related to graduate requests.
• Follow federal and state compliance requirements and regulations.
• Communicate compliance requirements to other staff and escalate concerns.

Required qualifications

• Associate degree, or equivalent combination of education and experience.
• Prior customer service experience.
• Results-driven.
• Communication/interpersonal skills.
• Relationship building/rapport.
• Time management.
• Ability to professionally communicate fluently in verbal and written English.
• Supportive of a diverse and inclusive work environment.
• Computer literacy/basic computer skills.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.

Nice to have

• A bachelor’s degree or equivalent experience
• Strong or advanced proficiency in required skills/experience
• 1+ years’ experience in sales, inbound customer care, career coaching, staffing, or long-line sales
• Experience in employment staffing, career services, out-placement services, or sales experience in the corporate sector and/or business development
• Experience cold calling in a production driven environment
• Influence
• Comfortability communicating with all levels of an organization
• Punctual
• Disciplined
• Complex problem-solving

Benefits

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

About the company

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida, it offers online programs and hands-on training at its Clearwater, Florida campus.