IT Support Technician

About the job

POSITION OVERVIEW Job Summary The IT Support Technician II serves as the primary on-site technical support resource for the Naples location, providing day-to-day support for end users, devices, and local technology infrastructure. Reporting to the IT Manager, this role is responsible for configuring, deploying, maintaining, and troubleshooting end-user hardware, software, and peripherals while ensuring a high level of customer service. This position supports employee onboarding and offboarding, manages endpoint configurations, resolves Tier 1 and Tier 2 technical issues, and partners with the broader IT team to maintain secure, reliable technology operations. The ideal candidate enjoys…