Principal AI Transformation Consultant

The role

You will help architecture and engineering firms redesign business processes using Champ for ERP. You will identify high-value use cases, design transformation plans, and lead customers through AI-enabled workflow adoption.

What you will do

• Partner with AE customers to identify workflows that can be improved or automated with Champ.
• Lead discovery sessions with stakeholders to map current-state processes and define future-state workflows.
• Design practical transformation plans connecting customer pain points to Champ use cases.
• Help customers redesign business processes toward natural-language, workflow-driven execution.
• Run hands-on working sessions to operationalize use cases in day-to-day work.
• Act as a trusted advisor to customer champions and executives.
• Collaborate with Customer Success, Professional Services, Product, Support, and Sales.
• Capture repeatable transformation patterns and turn them into reusable playbooks.
• Identify customers suitable for deeper transformation based on data and process maturity.
• Define success metrics with customers to guide them toward measurable outcomes.

Required qualifications

• 7+ years of experience in customer success, consulting, professional services, solutions consulting, transformation, or business process improvement.
• Experience working with AE firms or other project-based professional services organizations.
• Experience leading software adoption programs that require changes to workflow, behavior, and team accountability.
• Experience in ERP, project-based businesses, professional services, or AEC software environments.
• Proficiency with AI, automation, copilots, and natural-language workflow tools.
• Deep understanding of how architecture and engineering firms operate.
• Strong business process consulting skills.
• Proven experience driving adoption and change management with customers.
• Strong solutioning mindset.
• Comfortable facilitating working sessions, executive conversations, and cross-functional alignment.
• Able to balance strategic thinking with hands-on execution.
• Willingness to travel, as needed.

Nice to have

• Bachelor’s degree in Business, Technology, Operations, Consulting, or a related field
• Demonstrated proficiency in AI, automation, and natural-language interfaces
• Ability to uncover business value, define success metrics, and guide customers toward measurable outcomes
• Strong executive presence and customer-facing communication skills
• Strong organizational, facilitation, and stakeholder management skills

Benefits

• Employee equity
• Discretionary bonus compensation
• Participation in Unanet's employee benefits plans and programs

About the company

Unanet is an Equal Opportunity Employer. Employees, customers, and partners work together as a team.