Customer Success & Deployment Leader

The role

You will build and lead an organization that takes general-purpose robots from signed contract to everyday operation at customer sites. You will own customer outcomes from pilot through fleet scale-up and serve as a bridge between customers and internal engineering and product teams.

What you will do

• Build and lead a team of deployment program managers, field and application engineers, and customer success managers.
• Own deployments end-to-end from site assessment to hand-off to steady-state operations.
• Set deployment readiness standards for safety, reliability, uptime, and performance.
• Run a repeatable playbook for pilot-to-production, validation, and training.
• Track and report robot uptime, throughput, productivity, and customer satisfaction.
• Channel field data and customer requirements back to engineering and product teams.
• Manage executive relationships and lead executive business reviews.
• Coordinate with contractors, site operators, integrators, and service partners.

Required qualifications

• 12+ years in customer success, professional services, field engineering, or deployment leadership.
• At least 5 years in robotics, industrial automation, autonomous systems, or complex hardware-plus-software products.
• Proven experience moving robotic or autonomous hardware out of R&D and into commercial production at external customer sites.
• Experience building and leading distributed, field-based teams.
• Working knowledge of robot autonomy, simulation and sim-to-real validation, and industrial safety standards (e.g., ISO 10218, ISO/TS 15066, ANSI/A3 R15.06).
• Strong commercial sense, including renewals, expansion, services pricing, and deployment P&L.
• Executive presence and credibility with senior customer leaders.
• Willingness to travel frequently to customer sites, including active construction, mining, and energy job sites.

Nice to have

• Direct experience deploying robots or autonomous equipment in construction, mining, energy, or other heavy-industry environments.
• Background in engineering or computer science.
• An MBA is a plus.
• Familiarity with jobsite safety programs and regulatory requirements (e.g., OSHA, MSHA).
• Experience scaling a customer-facing organization at an early-stage hardware company.

Benefits

• Equity options
• Comprehensive healthcare benefits
• Retirement plan contributions
• Performance-based incentives

About the company

Noble Machines builds multipurpose robots to support human workers in the world's toughest jobs. The company focuses on delivering impact in heavy industry, from construction and mining to energy.