Senior Client Intake Specialist - Immigration/Criminal Law

The role

This person will oversee an Intake team and manage client relations for the law firm. They will screen potential client calls and handle multiple aspects of client intake.

What you will do

• Directly oversees an Intake team and carries out supervisory responsibilities
• Review and assigns new business intake
• Screen telephone calls before scheduling an attorney-client consultation
• Persistently monitor all potential new client inquiries
• Immediately contact every potential client and establish relationship with client
• Follow up with pending inquiries
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews
• Schedule appointments for potential clients
• Take accurate notes during the attorney-client initial consultation

Required qualifications

• Bilingual (English/Spanish) with full proficiency
• 2+ years of experience in Management
• 2-3 years of customer service and/or sales experience
• Strong background with performance-based metrics
• Resourceful and motivated to solve issues as they arise
• Customer service attitude

Nice to have

• 3+ years of experience in Immigration Law
• Case Management software experience

Benefits

• medical, dental and vision insurance
• excellent compensation package
• paid parking
• paid time off

About the company

The United Firm | La Liga Defensora, APC is a growing firm with opportunities to advance and learn alongside a team of professionals within the legal industry.