IT Support Specialist

The role

The IT Support Specialist maintains desktop environments including PC and Mac. This person handles equipment installation, PC repair, office moves, and user support requests.

What you will do

• Install and configure hardware, operating systems, and application software
• Arrange, deploy, and move desktop setups
• Manage Active Directory domain user and computer accounts
• Manage inventory of software licenses and hardware assets
• Respond to end user requests via phone, email, trouble ticket and walk-ins
• Provide daily support of the IT Lab
• Manage desktop protection utilities and respond to security updates
• Utilize desktop deployment utilities such as Windows Deployment Server
• Create documentation for standard operating procedures and training
• Assist with server maintenance and infrastructure support

Required qualifications

• Microsoft 365 experience
• Strong understanding of PC client workstation hardware, operating systems, applications, development consoles, printers, mobile devices, networking, Mac and Mac-specific software
• Strong client OS background including recent Windows programs and software
• Basic understanding of server-side components and applications including web, application, and database infrastructure
• Strong hardware and software troubleshooting skills
• One or two years of post-high school education or training
• Be available off hours for scheduled maintenance, critical update releases, physical office moves, and duty pager
• Must be able to lift up to 50 pounds

Nice to have

• minimum of 3-5 years IT help-desktop support experience

Benefits

• medical, dental and vision insurance
• excellent compensation package
• 401k plan
• catered lunches
• paid parking
• paid time off

About the company

The United Firm, APC is a growing firm in the legal industry. They are an equal employment opportunity employer dedicated to an inclusive and diverse work environment.