Creative Operations Lead

The role

The Creative Operations Lead manages staffing allocations and resource planning across all active client accounts. This role oversees a resource management platform and coordinates freelance talent and awards submissions.

What you will do

• Own and manage staffing allocations across all active client accounts.
• Lead the rollout and ongoing adoption of the resource management platform.
• Surface capacity conflicts and over-allocation risks.
• Partner with the PM team to align headcount plans with project timelines.
• Balance competing demands across billable work, new business, and internal initiatives.
• Establish and enforce workload thresholds to protect talent from burnout.
• Source, pipeline, and manage freelance talent and relationships.
• Negotiate freelance rates.
• Own the end-to-end process for awards submissions.
• Build and maintain a library of agency case studies.

Required qualifications

• 6+ years of experience in resource management, project management, creative operations, or a related function within a creative agency or marketing organization.
• Deep understanding of how creative agencies work, the rhythms of production, and the difference between billable and non-billable time.

Nice to have

• Experience leading a tool rollout or system migration
• Experience managing or willing to learn managing awards submissions and/or case study development
• Experience managing and enhancing a product or platform
• A strong network of freelance talent relationships

Benefits

• Bonus
• Stock options
• 401k match

About the company

UnitedMasters, Inc. represents the creative solutions company, Translation, and the leading software and services platform for independent creators, UnitedMasters. It is a marketplace for cultural capital connecting independent artists and brands.