Customer Success Executive - Vermont

The role

You will own retention and growth for a portfolio of complex, high-value accounts. You will lead value-based account strategy, manage executive relationships, and design solutions for complex use cases.

What you will do

• Own value-based account strategy and execution.
• Own relationships across the customer's organization, including executive stakeholders.
• Lead retention strategy for complex accounts.
• Own renewals and drive expansion.
• Design solutions for complex use cases.
• Own value realization strategy aligned to customer strategic and financial priorities.
• Synthesize platform and outcomes data into outcome-driven narratives.
• Solve ambiguous, cross-functional problems impacting customer systems and workflows.
• Drive alignment across multiple internal teams.
• Lead team initiatives and mentor junior team members.

Required qualifications

• 5-7 years of professional work experience suggested
• Demonstrated experience in managing a book of business and complex, high-value accounts
• Experience creating and sustaining large, complex strategic partnerships
• Demonstrated success with renewals and retention opportunities

Nice to have

• 5+ years of customer success, account management, or directly related work experience preferred

Benefits

• Medical, Dental, and Vision
• Unlimited virtual mental health and acute medical visits
• Employee Assistance Program (EAP) and wellness platform subscription
• Flexible Time Off including volunteer days and mental health days
• 14 paid, company-wide holidays
• Paid Parental Leave
• Employee Resource Groups
• Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits
• 401(k) + Employer Match with immediate vesting
• Life and AD&D - company paid with option to purchase additional coverage
• Disability Coverage
• Accident Insurance

Before you apply

• Candidates must live in or around the state of Vermont
• All team members will be required to pass a background check which includes criminal, employment, and education verification

About the company

Unite Us' mission is to unlock the potential of every community. Through its national network and software, the company connects community-based organizations, government agencies, and healthcare organizations to collaborate on whole-person health.