Salesforce Administrator

Omaha, Nebraska, United States -OR- San Francisco, California, United States -OR- Remote, United States. Posted a month ago

The role

You will perform database maintenance, document processes, and provide Salesforce training and end-user support. You will also manage incoming system inquiries and prepare reports for other teams.

What you will do

Provide feedback and direction to management regarding identified trends and knowledge gaps
Perform database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Document processes, including error reports and changes to field history tables
Take on tickets to develop our Salesforce instance relevant to your skill level
Provide Salesforce training and end-user support
Understand the administration of the tools Business Systems manages
Manage all incoming inquiries from team members related to system issues
Escalate unresolved issues to management
Understand how our Salesforce organization is structured
Prepare reports for other teams

Required qualifications

3-5 years experience as a Business Systems Administrator
At least 3 years of experience with Salesforce
Salesforce certification
Ability to read and understand languages such as Apex, Java, Javascript, SQL, HTML, and CSS
Knowledge of real estate transactions and/or mortgage industry experience
Impeccable organization skills and multi-tasking abilities
Attentive to details, with ability to identify trends and patterns
Able to complete work independently and coordinate within the team

Nice to have

Experience as a Salesforce administrator or developer
Experience with 360SMS
Experience with Cirrus Insight
Experience with FormAssembly
Experience with Gearset
Experience with Gong
Experience with Nintex
Experience with Outreach
Experience with Provar
Experience with Skuid

Benefits

Competitive salaries
100% paid medical and dental benefits
Generous PTO policy
Paid parental leave program

About the company

Unison is a San Francisco-based company that helps homeowners access their equity flexibly through the Unison Agreement. The company has expanded to 30 states and surpassed $5B in real estate investments.