Account Director

The role

You will lead a portfolio of healthcare client partnerships and the Client Experience teams supporting them. You will guide integrated marketing plans, campaigns, and projects across multiple workstreams and lines of business.

What you will do

• Lead a portfolio of client accounts with accountability for satisfaction, retention, growth, financial performance, and team development.
• Own client relationships and day-to-day communications with senior leaders.
• Partner with cross-functional leaders to develop, present, and execute campaigns and services.
• Guide Client Experience teams by setting priorities, coaching, and providing feedback.
• Oversee pricing, scopes, budgets, and billing.
• Work with project management to track timelines, milestones, and dependencies.
• Anticipate delivery, financial, and relationship risks.
• Develop organic growth plans and lead upsell and cross-sell opportunities.
• Contribute to new business pitches and agency growth efforts.
• Stay informed about healthcare trends, competitors, and regulatory requirements.

Required qualifications

• Bachelor’s degree in business, marketing, or a related field.
• 7+ years of experience in account management, client services, or a related field.
• Demonstrated ability to lead complex client accounts and integrated marketing engagements.
• Track record of developing client strategies and presenting recommendations to senior stakeholders.
• Proficiency in managing pricing, scopes, budgets, billing, and revenue forecasts.
• Success developing account growth plans, retaining clients, and expanding partnerships.
• Background in leading and mentoring client service teams, coordinating cross-functional partners, and resolving delivery or relationship challenges.
• Ability to set expectations, navigate competing priorities, and explain recommendations and tradeoffs.

Nice to have

• Healthcare industry knowledge
• Familiarity with Salesforce
• Familiarity with Workfront

Benefits

• Competitive Salary
• Health, dental, and vision benefit packages
• Life, short- and long-term disability insurance paid 100% by the company
• FSA and HSA options
• 401(k) with a generous company match program
• Flexible paid time off (unlimited)
• Paid Parental Leave
• Employee Assistance Program

About the company

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare. It is integrated with a managed care consultancy with deep revenue strategy expertise.