Account Coordinator

The role

You will support client relationships and the day-to-day coordination of brand engagements. You will work with the Client Experience team to deliver work on time and within budget.

What you will do

• Support a small portfolio of client accounts with guidance from senior team members.
• Build client relationships through responsive communication and follow-through.
• Partner with creatives and strategists to support brand initiatives.
• Communicate client needs and feedback to internal teams.
• Coordinate timelines, meetings, and deliverables.
• Support client presentations and internal work sessions.
• Help track project budgets, scope, and progress.
• Develop an understanding of Unlock's capabilities and services.
• Support senior team members in identifying opportunities to deepen client partnerships.
• Stay informed about clients' industries, audiences, and competitive landscapes.

Required qualifications

• A degree or background in business, marketing, communications, or a related field.
• 1–3 years of experience in account management, client services, or a related field, including internships.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and follow through on commitments.
• Collaborative, proactive approach to problem-solving.
• Ability to work effectively in a remote environment.
• Ability to travel as needed for key meetings.

Nice to have

• An interest in brand strategy and creative development

Benefits

• Competitive salary
• Health, dental, and vision benefit packages
• Life, short- and long-term disability insurance paid 100% by the company
• FSA and HSA options
• 401(k) with a generous company match
• Flexible paid time off (unlimited)
• Paid parental leave
• Hybrid and remote work schedules available
• Employee Assistance Program

About the company

Unlock Health is a full-service marketing communication agency for healthcare. It is integrated with a managed care consultancy to align brand, marketing, technology, and revenue strategy.