Credentialing / Enrollment Lead

The role

The Credentialing / Enrollments Lead will own day-to-day execution for a New Bets pod. You will translate strategy into operating plans and oversee virtual-assistant capacity to scale the provider network.

What you will do

• Develop and support a pod of Associates or Senior Associates by setting priorities and reviewing work quality.
• Direct virtual-assistant capacity including work allocation, training, and performance monitoring.
• Own complex credentialing programs end to end including payer enrollments and workflows for various provider types.
• Build and maintain SOPs, operating cadences, quality controls, and audit-ready records.
• Use metrics to manage capacity, throughput, timeliness, quality, and execution risk.
• Investigate ambiguous payer, provider, or operational issues using data.
• Design scalable workflows and recommend tooling and automation in partnership with other departments.
• Serve as the day-to-day escalation point for the owned area.
• Communicate decisions, risks, and next steps to team members, leaders, payers, and providers.
• Build team capability by coaching associates into stronger owners and future leaders.

Required qualifications

• Approximately 5–9 years of experience in payer enrollment, credentialing, provider operations, healthcare operations, or a closely related field for Registered Dietitians
• Meaningful credentialing domain depth across payer enrollment, provider onboarding, ongoing monitoring, delegated credentialing, accreditation, or related workflows
• Demonstrated people-leadership experience including setting priorities, directing work, giving feedback, managing performance, and developing team members
• Experience owning complex operational programs with rigorous quality, compliance, documentation, and deadline requirements
• Experience using metrics to manage capacity, throughput, quality, timeliness, and execution risk
• Strong written and verbal communicator
• Tech-savvy with experience improving processes through tooling, automation, or partnership with Product and Engineering
• Flexible, adaptable, and effective in fast-changing conditions

About the company

Nourish is a dietitian-led metabolic health clinic and AI-native digital health system. The company matches patients with Registered Dietitians, physicians, medications, lab testing, and AI agents.