(Sr) Lead, Retention Strategy & Operations

The role

You will own high-priority patient retention problems from 0 to 1. You will identify opportunities, develop strategies, and drive solutions to improve conversion, retention, and reactivation.

What you will do

• Identify and size opportunities across the patient journey using quantitative and qualitative data
• Own the strategy for high-priority retention problems
• Drive 0 to 1 initiatives from insight to impact
• Own the metrics and experimentation roadmap
• Design and scale campaigns across email, SMS, push, and product touch points
• Partner with Product, Data, and Engineering to turn strategic opportunities into product experiences

Required qualifications

• 3–7 years of experience in strategy, consulting, product, growth, lifecycle marketing, or another high-impact role
• Data-fluent and experimentation-rigorous
• 0-to-1 builder who has launched programs from scratch
• Self-starter who identifies high-leverage work and drives it through ambiguity
• Impact-oriented with a track record of moving core metrics
• Comfortable in fast-moving environments
• Ability to work well cross-functionally

Nice to have

• Experience in lifecycle marketing (including hands on ESP expertise, such as customer.io, braze, iterable)
• Experience at fast-growing tech or healthcare startup
• People leadership or strong coaching skills
• Fluency with modern mar-tech stacks and engineering partnerships

About the company

Nourish is the country's largest dietitian-led metabolic health clinic. It is an AI-native digital health system matching patients with Registered Dietitians, physicians, medications, lab testing, and AI agents.