Director of Provider Onboarding

The role

The Director of Provider Onboarding will own the provider activation function end-to-end. You will manage a team of Provider Onboarding Associates to transition providers from signed offer to seeing their first patient.

What you will do

• Own provider activation across every provider type
• Set the org strategy and vision and lead the team to execute against it
• Diagnose where providers stall and build systems to improve metrics
• Hire and ramp new associates as the team scales
• Establish performance expectations, coaching cadence, and accountability structure
• Design the operating model and systems using CRM, sequencing, and LMS tooling
• Build the Medical and Therapy onboarding motions from scratch
• Own the capacity and ROI model including headcount and investment plans
• Partner cross-functionally with product, recruiting, and provider strategy

Required qualifications

• 8+ years of experience
• Owned a critical funnel metric end-to-end
• Led teams before
• Excellent at people management and driving teams to high performance
• Results-driven and metrics-oriented
• Strong instincts for systems and automation
• Comfortable in the numbers including cohort analysis and caseload modeling

Nice to have

• Experience in a marketplace, provider network, or high-growth startup environment

About the company

Nourish is a dietitian-led metabolic health clinic and AI-native digital health system. The company matches patients with dietitians, physicians, medications, lab testing, and AI agents.