Senior Product Manager, Payments

The role

You will own product strategy and execution for the Payments platform. You will work to improve payment success, borrower outcomes, and scalable platform capabilities.

What you will do

• Identify causes of payment failures and lead solutions to improve success and borrower outcomes
• Improve understanding of individual borrower ability to repay using third-party data
• Shape a scalable Payments platform for other teams to build capabilities
• Balance near-term business impact with long-term investment in reusable platform primitives
• Partner with Engineering, Data Analytics, Machine Learning, Design, Compliance, and product leaders
• Define priorities, success metrics, and a roadmap

Required qualifications

• 5+ years of product management experience owning strategy, roadmap, metrics, and delivery for a technical, transactional, or customer-facing product
• Experience working with payments, money movement, loan servicing, billing, or a related financial product
• Experience using quantitative analysis to diagnose product problems, evaluate tradeoffs, and guide product decisions
• Experience partnering with Engineering and cross-functional teams to deliver products, systems, or platform capabilities

Nice to have

• Experience building or scaling a platform used by internal product or engineering teams
• Experience increasing leverage from existing systems to drive business impact
• Experience in consumer finance, fintech, or another regulated industry
• Experience working with Machine Learning
• Experience balancing near-term customer or business outcomes with long-term platform investment
• Familiarity with using GenAI thoughtfully to improve product development, decision-making, or customer experiences

Benefits

• Base pay, bonus opportunities, and annual equity grants that vest quarterly
• 401(k) or Group Retirement Savings Plan with company match of $2 for every $1 contributed, up to $15,000 annually
• Employee Stock Purchase Plan (ESPP) for eligible employees (US only)
• Medical, dental, vision, and wellness resources (US) or supplemental health coverage (Canada)
• Health Savings Account contributions (US only)
• Life insurance and disability coverage
• Paid time off, sick leave, and company holidays
• Paid family and parental leave
• Family-centered benefits for fertility, parenthood, and caregiving
• Employee Assistance Program (EAP)
• Financial wellness resources and financial concierge service (US only)
• Annual wellness allowance

Before you apply

• For roles based in Canada, Upstart is not currently able to hire in Quebec

About the company

Upstart is an AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. The company is digital-first with employees located in over 80 cities across the US and Canada.