Senior Mortgage Closing Manager

The role

You will lead the Closing team operations and oversee external vendor execution. You will be responsible for team performance, closing quality, and the development of scalable processes and controls.

What you will do

• Lead day-to-day operations of the Closing team.
• Manage, coach, and develop team members.
• Own operational performance across internal and third-party closing functions.
• Lead investigation and resolution of complex or high-risk closing issues.
• Oversee day-to-day execution of third-party closing vendors.
• Partner with Product, Compliance, Legal, Risk, and other Operations leaders.

Required qualifications

• 5+ years of experience in mortgage, home equity, or residential lending operations.
• Deep understanding of home lending closing operations, settlements, and county lien recording.
• 3+ years of direct people management experience.
• Professional experience leading mortgage or home lending operations at a bank, credit union, mortgage lender, fintech, or other regulated financial institution.
• Experience managing third-party vendors or service providers supporting mortgage closing, title, settlement, notary, recording, funding, or related lending functions.
• Experience managing an operational team through defined productivity, quality, service-level, turnaround-time, or other performance metrics.
• Experience applying residential lending closing requirements, operational controls, and regulatory or compliance processes to resolve escalations and manage operational risk.

Nice to have

• Experience supporting HELOC or other home equity lending products and knowledge of the end-to-end closing lifecycle.
• Experience using operational data to identify trends, conduct root-cause analysis, establish performance benchmarks, and implement measurable process improvements.
• Experience leading complex or cross-functional operational initiatives involving Product, Compliance, Legal, Risk, Technology, or other business partners.
• Knowledge of vendor governance practices, including service-level agreements, performance scorecards, escalation frameworks, and remediation plans.
• Ability to communicate complex operational issues, risks, and recommendations to senior leaders and internal or external stakeholders.
• Experience scaling or evolving operations through changes in volume, technology, process, policy, or regulatory requirements

Benefits

• Base pay, bonus opportunities, and annual equity grants that vest quarterly
• 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually
• Employee Stock Purchase Plan (ESPP) for eligible employees (US only)
• Medical, dental, vision, and wellness resources
• Health Savings Account contributions for eligible plans (US only)
• Life insurance and disability coverage
• Paid time off, sick leave, and company holidays
• Paid family and parental leave
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP)
• Financial wellness resources and financial concierge service (US Only)
• Annual wellness allowance

About the company

Upstart is an AI lending marketplace that partners with banks and credit unions to expand access to affordable credit. The company is digital-first and aims to reduce the cost and complexity of borrowing for all Americans.