Product Manager

The role

The Product Manager will define, build, and deliver product capabilities within Upshop's retail operations platform. This person will partner with engineering, design, data, and customer-facing teams to develop solutions for grocery retailers.

What you will do

• Contribute to the development and execution of product strategy and roadmap initiatives
• Identify product opportunities based on customer feedback, operational challenges, and market trends
• Define product priorities aligned with company objectives
• Develop product requirements, use cases, and user stories
• Partner with engineering and UX teams to design and deliver new product capabilities
• Participate in agile development processes including sprint planning, backlog grooming, and release planning
• Ensure product features meet functional, usability, and scalability requirements
• Support testing, validation, and product launch activities
• Engage directly with customers to understand operational workflows and product needs
• Conduct customer interviews, feedback sessions, and discovery activities

Required qualifications

• Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)
• 3–6+ years of experience in product management or product-related roles
• Experience working in SaaS or enterprise software environments
• Experience collaborating with engineering teams in an agile product development environment
• Strong communication and stakeholder management skills
• Ability to translate customer and business needs into clear product requirements
• Working knowledge of APIs, integrations, and modern SaaS platform architecture
• Ability to collaborate effectively with engineering teams on technical product features
• Familiarity with product management tools and agile workflows
• Familiarity with AI-enabled tooling and emerging AI capabilities, including the ability to evaluate opportunities for AI-driven features within SaaS products

Nice to have

• Experience in grocery retail, food service, supply chain, or store operations technology
• Exposure to data-driven product development
• Familiarity with AI-enabled tools, automation technologies, or predictive analytics

About the company

Upshop is seeking a Product Manager to help define, build, and deliver product capabilities within Upshop’s retail operations platform.