Director, Business Operations

The role

This senior operator will own the strategic operating model for the Product & Engineering organization. The role involves managing PDLC methodology, planning cadences, resource planning, and tooling strategy.

What you will do

• Own PDLC methodology and maturity across the Product & Engineering org
• Own the design of Product & Engineering planning cadences
• Own resource and capacity planning across the org
• Drive cross-department scaling of the operating model
• Own OKR/Rocks traceability strategy
• Own KPI and executive dashboard strategy
• Own org structure and role documentation
• Own the tooling strategy and architecture
• Identify and implement AI-assisted automation
• Partner with CPO, VP of Engineering, and Directors of Engineering

Required qualifications

• 8–12+ years in business operations, chief of staff, technical program management, or product operations roles at a fast-growing company
• Demonstrated success building or maturing an operating model or PDLC framework
• Proven people-management experience
• Comfortable getting hands-on with tooling including dashboards, workflow automation, and integrations
• Experience managing process documentation, internal knowledge bases, and change communication
• Strong written and verbal communication
• Experience presenting to executive leadership
• Experience with OKR/goal-traceability frameworks

Nice to have

• Prior chief-of-staff or business-operations experience reporting directly into a VP/C-level
• Experience in a multi-suite or multi-product organization with distributed engineering/product leadership
• Background in defining or scaling program-management functions
• Experience evaluating or integrating AI/automation into operational workflows
• Familiarity with change-management methodologies

About the company

Upshop is hiring a senior operator to own the strategic half of how its Product & Engineering organization runs.